Shipping policy

Shipping Policy

Every Enya bag is prepared with care before it ever leaves our hands. Orders are shipped from our studio in New Jersey once production and quality checks are complete.

How It Works

Each collection opens with a small intentional batch. Once those pieces are gone, made to order slots open on a first come, first served basis. Please allow 4 to 8 weeks from order confirmation for your bag to be completed and prepared for shipment. This timeline reflects the handcrafted nature of each piece and will not be rushed.

Your product page will indicate whether a piece is available immediately or made to order at the time of purchase.

Payment

Full payment is collected at checkout. Made to order pieces are non-refundable as production begins immediately upon purchase. Please refer to our Returns & Refunds policy for full details.

Processing & Shipping

Once your bag is complete and passes final quality inspection, your order will be processed and shipped within 3 to 5 business days. You will receive a confirmation with tracking information as soon as your order ships.

Delivery times are estimates provided by the carrier and are not guaranteed.

Shipping Rates

Shipping rates are calculated at checkout based on your location and the shipping method you select.

Shipping Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses. If an order is returned due to an address error, reshipping fees may apply.

Lost, Delayed, or Stolen Packages

Once an order has been marked as delivered by the carrier, Enya is not responsible for loss, theft, or damage occurring after delivery. If your package appears delayed or lost in transit, please contact the carrier directly using your tracking number.

International Shipping

International shipping availability and rates are shown at checkout where applicable. Customers are responsible for any customs duties, taxes, or import fees. Delivery times vary by destination.

Questions

For any shipping questions or order status inquiries please contact us at enya.collective@gmail.com before placing your order.