Refund policy

Returns & Refunds

Due to the handcrafted nature of every Enya piece, all sales are final.

Each bag is made by hand in small batches or to order. Because of this, we do not accept returns, exchanges, or refunds for change of mind, incorrect fit, or general preference.

Damaged or Incorrect Items

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery at enya.collective@gmail.com with the following:

• Your order number
• Clear photos of the issue and original packaging

If the issue is verified, we will work with you to find the right resolution. This may include a replacement where available, or a refund at our discretion.

Natural Variations

Every Enya bag is made by hand. Slight variations in color, texture, stitch, and shape are a natural part of that process and are considered part of the craftsmanship, not defects.

Shipping

Once an order has been marked as delivered by the carrier, Enya is not responsible for delays, loss, or damage caused during transit. Please ensure your shipping address is accurate at checkout.

By placing an order you acknowledge that:

• Your piece is handcrafted and made by hand, one at a time
• All sales are final
• Natural variations are part of the design and are not grounds for return